Hotel Booking Terms & Conditions

The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.

The Company enters into this Agreement as principal for Bookings made for the hotel it owns and as agent where a Booking is made for a hotel that it operates on behalf of the Hotel Owner. The booking confirmation will clearly state the identity of the Owner.

In these Terms and Conditions the following definitions apply:

Definitions

“Company” or “we” means Paschoe House LLP (registered company OC412573) of Paschoe House, Bow, Crediton, Devon EX17 6JT.
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Hotel” means the premises for which your Booking is made.
“Terms” means these terms and conditions.
“Website” means www.paschoehouse.co.uk.
“VAT” means value added tax.

Bookings

All Bookings at the Hotel are subject to these Terms.

At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us.  We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services.  No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.

Charges

The prices displayed on the Website are an average per night per person until a rate is selected.  Any meals, service or VAT (at the prevailing rate) are included only if specified.  A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.  Once a rate is selected on the Website, the total for your requested stay shall be displayed on the reservation summary.  Prices shall be charged in the local currency of the Hotel and any currency conversion facility is provided as an approximation tool only, please refer to the Currency Disclaimer for more details.

The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services.  VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.

Price lists for additional items, such as restaurant meals and room service, are on display at relevant locations within the Hotel and are available on request.

Check-in/ Check-out Requirements

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 3.00 p.m. on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel. Any non-secured reservation will be held until 5.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.

On the day of departure we kindly ask all guests to vacate their rooms by 12.00 noon (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.

Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Company or the Hotel.

Payment

We accept the following methods of payment: credit cards: American Express, MasterCard, Visa, Maestro; debit cards – Visa/Delta and Visa/Electron.

For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.

At the time of check-in we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash or cheque.

During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceed the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.

All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

Cancellation Policy and No Shows

All cancellations must be made in writing; there will be no charge if the Booking is cancelled 7 days prior to arrival. If the Booking is cancelled within the 7 days prior to arrival, 1 nights stay prepayment will be held. Prepayment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.

Formalities

In booking with us, you accept responsibility for any loss or damage caused by you or any party member, charges for any such damage will be made. Consideration for other guests is expected and if in our reasonable opinion or the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause, danger, upset or distress to any third party, we are entitled without prior notice to terminate the booking of the person(s) concerned.

Changes or Cancellation by the Company

Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to try and relocate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.

Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room through a “choose your own room” facility on the Website, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.

Guarantee Policy

All bookings are confirmed upon receipt of debit/credit card details and will be taken as acceptance of our terms & conditions. Full payment is required at the time of departure. Guaranteed reservations are held until noon the day after your scheduled arrival and no-shows will be charged the full amount of their booked period.

Damage

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

Accessibility

Dependent on your individual needs a selection of specifically designed rooms are available at our hotel.
Please contact our reception on 01363 84244 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.

Parking

Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).

Hotel Events

Please be aware that at certain times throughout the year our Hotel may host weddings, events and parties, where the House & Estate will be closed to the public.

Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

No Smoking Policy

Guests are not permitted to smoke inside the House; there is a designated area for smoking on the South Terrace.

Children

All children (a person under 12 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.

Extra Beds

We are delighted to provide cots for babies up to two years of age with our compliments. Extra rollaway beds are available at £50 per night for children and teenagers up to 16 years old. Extra rollaway beds for adults are available at £70 per night; please let us know upon booking.

Babysitting

Should you require a babysitting service we are happy to recommend a local OFSTED registered agency. Guests will contract directly with the agency for the provision of such services as they may require, and in respect of which we will incur no liability whatsoever.

Pets

Guests must advise at the time of booking if they wish to bring their dog. We must be advised of the breed and weight of dog. For dogs that weigh more than 7 kg it will be at our discretion as to whether the pet is permitted in the Hotel. Guests are only permitted one pet in any room or suite at any given time. Any stains or damage caused by the pet must be paid for according to the cost of replacement or repair, whichever is, in our discretion, appropriate. All  such payments must be made in full when the guest checks out. All dogs must be kept on a leash when in public areas of the Hotel and its grounds, and must not be allowed to behave in a way that is either dangerous to, or a nuisance to other patrons of the Hotel or its staff.  With the exception of assistance dogs, pets are not allowed in any public area of the Hotel where food and beverages are served. Guests must immediately pick up and dispose of all deposits left by the pet.

Special Requests

Should you have any special requests such as dietary requirements or champagne upon arrival, please let us know upon booking and we will endeavour to meet your requirements.

Complimentary

Whilst staying with us, we will offer you a complimentary full English and Continental breakfast, complimentary daily newspapers, complimentary fresh flowers, complimentary Bamford & Aromatika products and complimentary Wi-Fi.

Force Majeure

The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

Limitation of Liability

The Company will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004 (a copy of the notice under such Acts is displayed in the reception of the Hotel) or any other applicable law. 

The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.

Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.

Governing Law and Jurisdiction

The Contract and any non-contractual obligations arising in connection with it are governed by English law.

The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.

Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).

Website Information

While all reasonable efforts have been taken to ensure the accuracy of information on the Website, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Website without notice.

The content of the Website is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

Trademarks used on the Website are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.

The Websites are operated by the Company.